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Write to Twitter Downloader when a post refuses to download, a rights holder wants media blocked, a guide gets something wrong, or privacy is on your mind. The details listed here help us answer sooner.
Reviewed · Twitter Downloader team
Plain email gets to us fastest. Choose whichever topic below is the closest match: its link starts an email in your mail app with the subject line filled in for you, so we can sort your message and get back to you sooner.
Topics and addresses
Something is broken
A public post the site cannot open, a download that cuts out or errors, or a button that sits there doing nothing on phone or desktop.
hello@twitdownloader.devCopyright removals
For anyone who holds the rights to a video or photo and wants this downloader to refuse it. Send the post link and the basis of your rights.
hello@twitdownloader.devPrivacy questions
Concerns or questions about request logs, the short-lived cache, or the privacy policy.
hello@twitdownloader.devSuggestions
Tell us about a missing feature, a guide worth writing, or simply that it did the job.
hello@twitdownloader.devWhat to put in a bug report
These four details usually let us recreate the fault:
- The link you pasted, left unedited so we try the very same address.
- Which device and browser. A short answer such as "Safari on an iPhone 15" or "Chrome on Windows 11" does the job.
- What appeared on screen, with any message below the box copied word for word.
- Whether X plays the post for a signed-out visitor. If it fails there, X is keeping it from the public, which puts it beyond the downloader's view too.
A quick read of the troubleshooting answers may sort things out before you write. Most reports we get come down to a protected account, a post flagged as sensitive, or a profile link pasted where a post link belongs.
Blocking a post on copyright grounds
No videos or photos live on Twitter Downloader. Each file passes straight from X's servers to the person who requested it, and we store none of them. So removing a video from the internet is beyond us, but we can stop this downloader from fetching a given post.
A removal request to the address above should contain:
- A link for every post concerned.
- Your name, plus the basis of your claim: the work is yours, or you act for its owner.
- Your confirmation that the details are correct and given in good faith.
Only X can take the post down for everyone. To get it removed there, file a report through X's own copyright form.
Out of our hands
- Hidden and protected posts. If X keeps a post away from the public, we stay out of it, even when asked.
- Posts that were deleted. When a post disappears from X, its media goes with it, and we hold no backups to restore from.
- Your X account. Login trouble, suspensions and appeals are matters for X's support team, not for us.
What happens after you write
A real person reads every message. Removal requests always come first. Next are bug reports with all four details from the list above, because we can recreate and fix those. Corrections to guides are dealt with as set out in our editorial policy. We are a small team and reply as soon as we can, though we cannot promise a set response time.